Patient Strategy & Experience, Customer Experience Lead Job at argenx, Remote

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  • argenx
  • Remote

Job Description

Argenx seeks a Patient Strategy & Experience lead to establish and oversee customer experience discipline across patient services and therapeutic areas. This role involves designing end-to-end patient journeys, translating patient insights into business decisions, and building scalable frameworks to improve experiences across the enterprise portfolio.

Responsibilities

  • Define and implement CX strategy and establish disciplined approaches across patient services
  • Develop integrated portfolio-level understanding of patient and caregiver journeys across disease areas
  • Lead journey mapping, persona development, and identification of high-impact experience opportunities
  • Establish human-centered design and experimentation models to test and refine CX concepts
  • Translate patient needs and experience testing results into actionable recommendations for cross-functional teams

Requirements

  • Proven experience building and leading customer experience functions or disciplines
  • Expertise in human-centered design, design thinking, and journey mapping methodologies
  • Strong ability to translate patient insights and voice-of-patient data into strategic priorities
  • Experience designing experiments, prototypes, and pilots to test and refine experience concepts
  • Demonstrated success influencing cross-functional teams and senior leadership
  • Knowledge of patient-facing services, support programs, or healthcare engagement preferred

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