Job Description

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview This role supports effective communication by producing clear, audience-focused technical content for various deliverables. It involves creating and maintaining technical documents such as release notes, online help, job aids, and user guides. The role requires applying structured authoring techniques and managing content within a content management system. Success is measured by the accuracy, clarity, and usability of technical documentation that meets organizational standards. The work enhances understanding and usability of technical products and processes for internal and external stakeholders. Job Responsibilities : Manage the content management system to ensure documents are current and comply with established standards Collaborate with cross-functional teams to develop clear and concise product content that supports user needs Translate complex technical concepts into coherent and accessible documentation for diverse audiences Coordinate with infrastructure teams to document processes, procedures, policies, and standards across platforms Also responsible for other duties/projects as assigned by business management as needed Education and Work Experience : Bachelor's Degree plus 2 years of related work experience OR combination of education and experience deemed equivalent (Required) 2-4 years Experience as a Technical Writer. (Preferred) 2-4 years Experience writing technical documents for IT professionals. (Preferred) 2-4 years Experience in managing a document repository. (Preferred) 2-4 years Experience planning, organizing, and migrating a diverse set of documents from Word and SharePoint Wikis into new content management system. (Preferred) 4-7 years Experience as a Technical Writer. (Preferred) 4-7 years Experience writing technical documents for IT professionals. (Preferred) Knowledge, Skills and Abilities : Communication (Required) Content Management (Required) Content Management Systems (CMS) (Required) Document Management (Required) Information Technology (IT) Infrastructure (Required) Project Management (Required) Stakeholder Management (Required) Technical Writing (Required) Writing Technical Documents (Required) At least 18 years of age Legally authorized to work in the United States Travel : Travel Required (Yes/No): Yes DOT Regulated : DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Base Pay Range: $58,700 - $105,800 Corporate Bonus Target: 10% The pay range above is the general base pay range for a successful candidate i

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